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FAQ's: Screen Protective Film

Screen Protective Film FAQ's:

  • Installation inquiries:

    I am having an issue with bubbles, what can be done to get rid of them?
    Normal application is to apply light pressure evenly across the surface of the film as you roll it into place. Gently apply pressure back and forth to the area of contact (front side) until the film is completely adhered. Small air bubbles should dissipate in a few days.

    If you notice bubbles during application, pull back to the bubble and apply pressure on the top side to release the air bubble. If caused by dirt (a bubble with a spot in the center), pull the film back up to the area and use the tacky- tape provided to remove the lint or dirt. The lint or dirt usually will stick to the silicone backing of the film. Air bubbles not caused by dirt can usually be eliminated by pushing towards closest edge using a squeegee or credit card. Light pressure applied to the top surface of the film should not cause any film damage.

    See our Installation Instructions or watch our step-by-step video for further help in this situation.

    To help aid you in application of your film, we offer a film installation kit.

    Dust underneath the applied film:
    If by chance you get dust or dirt underneath the film on the silicone side and the above procedure does not work (too much dust stuck to the backside), you will need to remove the film to clean it.

    Here are two possible methods:

    1. Remove the film and lie on a clean flat surface silicone side up, then use a clean lint roller or masking tape to carefully remove the dirt and lint. Reinstall.

    2. Remove the film and fill the bottom of a sink with warm, slightly soapy water. Emerge film in water then use hands in a light rubbing motion to remove debris. Be careful not to kink the film. Rinse film with warm water and use a very clean squeegee to dry film or let film air dry after rinsing. You can do both sides of the film with the squeegee. Please note: air drying may cause water spots.

    How to remove your film
    If you ever need to remove your screen protector, slip your finger nail under a corner of the film and start to pull up. Because of the rubber silicon adhesive, there won't be any residue left behind so there isn't a need to clean your screen after removing the film. Be careful as to not bend your film in case you want to reapply it later.


  • Custom cutting:

    Can these films be custom cut?
    Yes! We offer the same fast turnaround on our custom cut films, at no extra charge! You can place an order online for a custom cut screen protector, or you can order a universal size as is and slightly larger than what you need and cut it yourself.

    What is the best way to cut the film? Do you use a guillotine or a razor?
    When cutting the film yourself, a rotary cutter is probably the best. A guillotine would be second choice and then a razor blade and straight edge.

    We have found that cutting the film with the protective backing facing up (shiny side up in most cases) the results are a cleaner film edge which will apply better to your screen.

  • Using screen film outdoors:

    Will the film make the image too dark when I take it indoors?
    Our anti-glare film will not noticeably make the screen darker - it only reduces the transmittance by about 5%.

    Does your product improve the outside view in bright sunlight on a digital camera where the coating on the LCD has worn off?
    Our anti-glare screen protective film would even out the surface and provide some added glare reduction to boot. It is not the perfect solution but should help.

    Is your anti-glare UV rated and can it be used outdoors?
    Yes. All have been environmentally tested and passed 1000 hours of test in 80degC, 60degC/90% RH, and UV exposure environment

  • Glass and matte-finish screens:

    What film should I order if my screen has a glass front?
    Any film will work, but much depends on personal preference. Consider purchasing a film sample pack to view the differences.
    Anti-Glare Options: Screen protectors with strong anti-glare attributes (MXT =50%, MXG=85%) cause some dithering/speckling due to the gap between the glass front and the screen image, resulting in a modest softening of the image and color. For many, this tradeoff is acceptable to sufficiently reduce glare. If optimal image color and clarity is desired along with some glare-reducing affect, we recommend the MXH film (reduces glare by about 25%). MXH-R is also acceptable, though it has minimal (10%) anti-glare affect. For large screen TVs with a glass front, any of our anti-glare films are suitable choices.
    Clear Film Options: Both of our clear films provide excellent screen protection and maintain a very clear image. The MXA intensifies white and dark colors and produces superb contrast but is only slightly fingerprint resistant; not an ideal choice for mobile/touchscreen devices. The MXO does not alter the whites or darks but is fingerprint resistant.

    Will anti-glare film applied to a matte screen make the screen blurry?
    No. Applying the anti-glare screen protective film to your matte-finished screen will not blur the image.

  • Touchscreen, multi touch, inking and 3D TV viewing:

    Will the touch screen work with the film applied?
    All of our films work very well using stylus input with most touch screen technologies. (You may experience a slight reduction in response on some of the new capacitive multi-touch displays using finger touch). Test the functionality with the TEST FILM enclosed with every order. ELO monitors using “IntelliTouch" and Dell monitors using "Surface Acoustic Wave" (SAW) technology DO NOT seem to work with protective films.

    Devices using Wacom touchscreen technology may require adjustments to the firmware settings to improve/regain touchscreen sensitivity after the film has been applied.

    How will protective film affect my multi touch?
    Most multi touch functions work normally with the screen protective film applied. Very few applications/devices have been reported to lose sensitivity with fingertip touch. No issues have been reported when using the stylistic pen. Please see review.

    How will my inking be affected with the screen protective film?
    Inking will work just as it does without the screen protective film. Users have actually noticed an improvement with smoothness when inking on film. Please see review.

    Will my 3D TV viewing be affected with the film applied?
    It depends. The two types of 3D TVs on the market today are active and passive. 3D viewing with active TVs (this includes all plasma TVs) is not affected by anti-glare films. With passive screens, however, the added layer of protective anti-glare film may interfere or even disable the TV’s 3D functionality. Test the functionality with the TEST FILM enclosed with every order before attempting to apply the film. If unsure which type of TV you have, active 3D TVs use battery-operated glasses that sync to the TV while passive glasses use simple lenses similar to those used in 3D theaters. Known passive models include year 2011 LGs (except its 3D plasma version), Vizio, and some Toshibas.

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  • Large or special screens:

    Do you offer your anti-glare films for large plasma TVs? I might be interested in one for a 80"?
    We can currently cut films up to 40.75"(1035mm) in height (this is our roll size), and 70"(1777mm) long. Larger pieces are available but not custom cut.

    Will these films work for Apple iMacs with the glass screens?
    Yes. See all iMac Films

  • Screen requirements:

    Does my computer have to be a flat screen for the film to work?
    The screen protective film will work on glass flat screen monitors as well as LCD's, Plasma's, and LED's. The screen must be flat for the film to properly adhere.

  • Alternative uses:

    Can anti glare film be placed over pictures or artwork framed in glass?
    Unfortunately not, because it would blur the artwork. The film needs to be in direct contact with the image, such as on an LCD. However our Crystal Clear screen films can be used without a problem.

    I have a custom built arcade cabinet with a two-foot square sheet of safety glass in front of a regular CRT monitor. I have some glare coming off the glass; can I apply your product to the glass to limit the glare?
    While all of our films adhere to glass, applying anti-glare film would create an opaque affect (the film is designed to go directly over the image).

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  • Why was my film cut this way?

    What are rounded corners?
    Square corners are an option for the Universal & Custom Sizes only. The standard "rounded corner" is a 1/8" radius and smaller screens (less than 10” diagonal) with 1/16”. Some pre-cut films have corners that rounded appropriately for that specific screen, like those for the iMacs and iPads.

    The screen films we ordered are a little short
    We cut our films approximately 1 mm short to allow for some installation error. If the film catches the side, you will have a noticeable side where the film does not touch the screen. Also, you need a small edge to catch if you ever need to remove the film. If you specify exact dimensions, we will cut the film to the measurements you provide. However, we cannot be responsible for the possible problems mentioned above. Choose from our Universal & Custom Cut films to have us cut your film for you.

  • Which film should I order?

    Do I assume the crystal clear is not as effective in term of diffusing glare?
    The crystal clear, high contrast does not reduce glare, however, it does have anti-reflect coating that increases the light transmission of the display. The anti-glare / non glare coating scatters the ambient light hitting the surface of the screen. For most applications the anti-glare is fine, however, the anti-glare film also causes some speckling / softening of the image (less noticeable in the Photodon MXT or MXH high-definition material). Thus, we do not recommend the anti-glare for color critical applications.

    I'm thinking about purchasing the protective films for my laptops and GPS navigation device in my car. I'm wondering which type of film is better. For my laptops, the screen is a clear glass like screen. For the navigation device it has a non-glare surface. Which type of film do you recommend?
    Most people like the anti-glare films the best as they reduce the reflection problem and gives good screen protection. The crystal clear would be recommended for indoors use and in color critical applications such as pre-press or color calibrated monitors.

  • Film removal:

    Will this film damage the screen if I decided to remove it?
    This film will not harm your screen, not even a sensitive LCD. If you decide to remove it, the silicone resin base adhesion allows the film to be easily released from the screen. We tested the film on a laptop which was used on a regular basis for approximately 24 months. When removed, the film came off without any problem and the silicone felt nearly as tacky as new. No residue was left on the screen and it looked as good as new. We were able to wash the film and reapply it to the same laptop screen.

    What is the recommended replacement time for the protective films?
    The replacement period for our film will depend on the use and abuse that the film receives. It will also depend on how long it has been on your screen. We recommend that you replace the film after approximately 2 years (since applied to your screen), and sooner if you realize some wear, such as on a tablet, where you are constantly in contact with the screen.

  • How to clean:

    How do you clean the Screen Protective Films?
    Cleaning of the protective films is much the same as cleaning your original screen, only not as critical,as the screen protector has a hard coated surface and the fact that the film can be easily replaced at any time.

    We do recommend that you use a cleaning solution that is also safe for screens when cleaning the film.

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