Photodon Remains Open and Fully Operational
Providing Essential Services During This Time of Uncertainty
TRAVERSE CITY, MICHIGAN, APRIL 29, 2020
Like so many of you, our team members at Photodon are working parents, caregivers to vulnerable family members, and community members trying to adapt to and navigate the continuing curve balls that the coronavirus pandemic is throwing our way. Please know that our thoughts are with you. We want you to know that it is our top priority to continue to provide you with the products that you need while following the CDC and WHO guidelines to prevent the spread of the virus and keep people safe. Below you will find the latest information about how we are protecting our employees and customers in response to this unprecedented time.
- Photodon does 100% of our business online, so we are considered a low-risk industry in terms of COVID-19 spread. We do not have a walk-in customer base.
- We are considered an essential manufacturer because we supply materials to government agencies, healthcare providers, first responders, and other manufacturers who support critical infrastructures.
- Our facility is on a rigorous disinfecting schedule, our shop employees practice social distancing and use PPE as they work, and every precaution has been taken to keep them safe while they work.
- While our office employees are working from home, you can still get product help and quotes by phone, through email, and through our chat line.
- Our inventory has not been affected at this time, and we do not anticipate a shortage of materials.
- We are on a 5-7 business-day lead time for getting orders of over 10 pieces out. Most orders are shipped within 1-3 business days.
Coronavirus (COVID-19): How Photodon is Preparing and Responding:
A Message from Photodon owners, Don and Jeanette Basch
To Our Valued Customers,
Thank you for your business and your patience as we work through figuring out how we can provide you with the products you need while also keeping everyone in our community safe. While much of our state has suffered tremendous loss of life, we have been fortunate in our area to have only a few positive cases of COVID-19. Unfortunately, we, too, have lost some community members to the disease.
Recently, we shifted operations to include making face shields that we have been donating to hospitals in Michigan. We are looking at expanding our operations to make more face shields soon. We have also ordered some screen protective film with special anti-microbial coating, which should be available by the first week of May. We continue to have a steady supply of our regular products and do not anticipate any disruption in the supply chain. As the global market economies shift, we want you to know that we will do everything within our power to provide you with protection for your digital equipment.
We extend a heartfelt sympathy to any of you who may have lost a loved one to this disease. Please know that we are here to help you in any way we can.
Don and Jeanette Basch