Photodon does business with countries all over the world, so we're experienced in international shipping. We strive to provide the least expensive way possible to get our products to our customers overseas while ensuring that the products are not damaged upon receipt.
Our standard method of shipping overseas is via United States Postal Service (USPS) International. We also work with our international customers to ship on their shipping accounts (typically, FedEx, UPS, or DHL, and TNT).
No matter the shipping carrier, we do not add customs duty fees and/or local taxes to the order. The buyer is responsible for paying those fees.
Here at Photodon we charge the lowest price we possibly can to ship our products.
Costs listed during checkout or quoted for purchase orders are from the USPS: We do not add anything to the rates.
It may help you to know that the prices that USPS charges are not only based on physical weight and distance, but also on dimensional weight (shipper is charged an additional fee for the actual size of the box). So, even if the contents shipped are light, if the box is a long, rectangular shape, charges will be based on its dimensions.
In addition, shipping weight starts at one pound and goes up with each full pound. So, if your package weighs 1.25 pounds you pay for a full 2 pounds instead. These rules are set up by the shipping companies, not by Photodon.
In cases where we have to estimate shipping costs, if we find that we've over-estimated, we will reimburse you.
For our Canadian customers:
We know that it is hard to make sense of such high shipping charges when you're physically not that far away from Northern Michigan. The USPS has explained to us that the same international rules apply to Canada as to other countries further away. Once again, Photodon does not set this rate.
USPS International Priority and USPS Express offer a tracking service. When your order has been shipped we will email you a confirmation number that you can track at USPS.com.
If you are choosing to have items shipped via another shipping company, those companies also provide a tracking number, which Photodon will email to you at the time of shipping.
Please also note that even though we try to ship as economically as possible, we don't skimp out on how products are packaged. We will ensure that your order is well packaged so that it is delivered undamaged and promptly to you!
If there is anything that we can note on the outside of your parcel to let the carrier know that there is a special place, door, deck, etc. where you would like package to sit/be delivered, please make a note in the comments box when you place your order on the web and we will be sure to write that note in an eye-catching way so that it won't be missed.
We know firsthand what a bummer it is to pay for rising costs of goods and services. We strive to offer our international customers the lowest cost shipping we are able.
If you have any further questions about shipping, please see the International Shipments section of our website. Want more to read? Learn about how we try to be green with our packaging (as often as we can be).