Bulk Packaging

Calculating Shipment Cost:

1. Add all items you wish to purchase to your cart. This brings you to your basket contents page.
2. At the right of your basket contents page, click "Calculate Shipping."
3. Type in your zip code and country information.
4. Click "Update" to view estimated shipping fees based on various service options.
5. Complete checkout or continue shopping.

Shipping / Store Policies:

• Orders ship Mon-Fri, except postal holidays. Most orders ship from Michigan.
• Photodon is a custom shop. Each order is custom cut and packaged. Orders of 1-9 pieces are typically processed within 1-2 business days. Larger orders may take a few additional days. Please contact customer service at 847-377-1185, M-F, 9-5 EST if you need your order rushed.
• All prices are in US dollars.
• An order confirmation e-mail is sent immediately after you place your order online.
• Once the goods have left our premises you will receive a tracking number. Delivery becomes the responsibility of the carrier and/or service used. We cannot be held responsible for late, delayed or non-delivery of goods. We will do all that we can to assist you with any delivery problems reported to us.
• In the case of a package returned to us as undeliverable, we will make an attempt to contact you. In the case of no resolution we will issue a full refund (excluding shipping charges). A new order will need to be placed if you still wish to receive the product(s).
• Photos of products may not be exact or may represent a product family. However, we do our best to keep our images current.

Non-B2B Returns:

Should you decide to return your product, please follow these instructions:

1. Contact us to see if we can provide a solution, if we need the item returned or for an RMA# (Return Merchandise Authorization)
   • Call 1-847-377-1185 or Live Chat from our website , Mon–Fri 9-5pm EST
   • Email sales@photodon.com
   • Fill out the Contact Us Form
2. Complete the Photodon Return Policy form and include it with your return.
3. If returning film, PLEASE HANDLE CAREFULLY! Film is fragile until applied. If re-rolling film, carefully roll it using light pressure. Package item(s) as carefully as they were when sent to you.

B2B Returns:

Most Photodon products are made on demand and are not considered a stock item.

For orders made to your specifications OR orders over $100:

• 50% restocking fee will be charged for items returned in like-new condition
• Shipping fees will not be refunded unless the issue was Photodon's error
• Goods must be returned within 90 days to be considered for a refund
• Orders being returned after 30 days from purchase may incur an additional 15% restocking fee
• Rush Fees will not be refunded

Resellers:

• All policies above apply however the 50% restocking fee will be calculated from the price the general public would receive (without Reseller Discount)

Please Note: Purchase Orders are a legally binding contract to commence work. Returns may be handled differently when a purchase order has been submitted.

If dissatisfied with our product, please contact Customer Service at 847-377-1185 or email sales@photodon.com so we can help to resolve the issue or provide you with an Return Authorization Number.

Fill out the B2B Return Form and include it in your return package. Once your goods are received we will inspect the product & issue a refund per the B2B Return Policy guidelines.