Individual Packaging Standard

Calculating Shipment Cost:

1. Add all items for purchase to your cart.
2. At the right of the Shopping Cart page, click the orange "Estimate Shipping" button.
3. Type in your zip code and country information.
4. Click the "Estimate Shipping" button for estimated shipping and service options.
   *Customs/Duties are not included for international shipments, see info below

Shipping / Store Policies:

• Orders ship Mon-Fri, except postal holidays. Most orders ship from Michigan.
• One-to-nine-piece orders are typically shipped within 1-2 business days. Larger orders may take additional days.
• Please contact customer service at 847-377-1185, M-F, 9-5 EST if you need your order rushed.
• All prices are in US dollars.
• An order confirmation e-mail is sent immediately after you place your order online.
• A tracking number will be sent after a shipping label is printed. Once the package has left our facility, it becomes the responsibility of the carrier. We are not responsible for late, delayed, or non-delivery of goods.
• We will do all that we can to assist you with any delivery problems and we will work with you to get another product sent if necessary.
• For packages returned to us as undeliverable, we will contact you. In the case of no resolution, a full refund (excluding shipping charges) will be issued.
• A new order will need to be placed if you still wish to receive the product(s).

Returns:

Should you decide to return your product, please follow these instructions:

1. Contact us to see if we can provide a solution, if we need the item returned, or to receive an RMA# (Return Merchandise Authorization).
   • Call 1-847-377-1185 or Live Chat from our website, Mon–Fri 9-5pm EST
   • Email [email protected]
2. Complete the Photodon Return Policy form and include it with your return.
3. If returning film, PLEASE HANDLE CAREFULLY! Film is fragile until applied. If re-rolling film, carefully roll it using light pressure. Package item(s) as carefully as they were when sent to you.

Returns can be shipped to:
Photodon LLC
Attn: Returns Dept
1517 Northern Star Dr. Ste A
Traverse City, MI 49686

Note: All returns must be made using a shipping service which will provide Photodon with a tracking number. If you are returning an item valued at $100 or more, insure the shipment for the value of the merchandise. If a package doesn’t arrive, and you don’t use a trackable method to return, or if you refuse the shipment as a method of return, we may not be able to cover you under our warranty policy.

B2B Customers: Purchase orders are a legally binding contract to commence work. Returns may be handled differently when a purchase order has been submitted.