Calculating Shipment Cost:
- Add all items you wish to purchase to your cart. This brings you to the Shopping Cart page.
- At the right of the Shopping Cart page, click the orange "Estimate Shipping" button.
- Type in your zip code and country information.
- Click the blue "Estimate Shipping" button to view estimated shipping fees based on various service options.
- Complete checkout or continue shopping.
Shipping / Store Policies:
- Orders ship Mon-Fri, except postal holidays. Most orders ship from Michigan.
- Photodon is a custom shop. Each order is custom cut and packaged. Orders of 1-9 pieces are typically processed within 1-2 business days. Larger orders may take a few additional days. Please contact customer service at 847-377-1185, M-F, 9-5 EST if you need your order rushed.
- All prices are in US dollars.
- An order confirmation e-mail is sent immediately after you place your order online.
- Once the goods have left our premises you will receive a tracking number. Delivery becomes the responsibility of the carrier and/or service used. We cannot be held responsible for late, delayed or non-delivery of goods. We will do all that we can to assist you with any delivery problems reported to us.
- In the case of a package returned to us as undeliverable, we will make an attempt to contact you. In the case of no resolution we will issue a full refund (excluding shipping charges). A new order will need to be placed if you still wish to receive the product(s).
- Photos of products may not be exact or may represent a product family. However, we do our best to keep our images current.
Returns:
Should you decide to return your product, please follow these instructions:
- Contact us to see if we can provide a solution, if we need the item returned, or to receive an RMA# (Return Merchandise Authorization).
- Call 1-847-377-1185 or Live Chat from our website, Mon–Fri 9-5pm EST
- Email [email protected]
- Complete the Photodon Return Policy form and include it with your return.
- If returning film, PLEASE HANDLE CAREFULLY! Film is fragile until applied. If re-rolling film, carefully roll it using light pressure. Package item(s) as carefully as they were when sent to you.
Note: All returns must be made using a shipping service which will provide Photodon with a tracking number. If you are returning an item valued at $100 or more, insure the shipment for the value of the merchandise. If a package doesn’t arrive, and you don’t use a trackable method to return, or if you refuse the shipment as a method of return, we may not be able to cover you under our warranty policy.
B2B Customers: Purchase orders are a legally binding contract to commence work. Returns may be handled differently when a purchase order has been submitted.