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Shipping, Warranty, and Returns



Calculating Shipment Cost:

  1. Add all items you wish to purchase to your cart. This brings you to the Shopping Cart page.
  2. At the right of the Shopping Cart page, click the orange "Estimate Shipping" button.
  3. Type in your zip code and country information.
  4. Click the blue "Estimate Shipping" button to view estimated shipping fees based on various service options.
  5. Complete checkout or continue shopping.

Domestic Shipments:

Economy: 5-7 days
Standard: 3-5 days
Two-Day: 2 days
Standard Overnight: Next Day

Note: If expedited overnight services are required, please contact us at 847-377-1185 or [email protected].

International Shipments:

For consumer B2C orders:

Photodon recommends shipping international orders with FedEx. If your order becomes lost or damaged, Photodon can offer a replacement or refund if shipping via FedEx.


Photodon has limited ability of replacing or refunding your order when using USPS Priority International. A credit of up to $50 can be applied to your order if it is lost or damaged.


Photodon has NO OPTIONS for a replacement or refund if your order is damaged or does not arrive using USPS First Class International. Once your order leaves our facility, it is up to the customer to handle all communications with the post office to try and locate or retrieve the package.


There is a large degree of variance in how each country handles their customs collections and final delivery of packages. Therefore, we can not verify whether packages will be delivered to your door, or whether you will have to pick them up at your local postal center after customs or duties have been paid. In most cases, whatever postal delivery method you normally receive packages is how you will receive your package from Photodon. (i.e. if you normally receive your mail at your door, then that is the way you will receive your order from us). Please keep in mind that destination customs offices may impact timely delivery of packages.


The customer is responsible for any additional customs duty fees and/or local taxes. Costs listed during checkout are for postage carrier only.


For business B2B orders:

We prefer to ship using our international business partners' shipping account. We are most familiar with using FedEx, UPS, and DHL. Please make inquiries to [email protected] if you wish to use a different carrier.


We recommend shipping international business orders with FedEx. If your order becomes lost or damaged, Photodon can offer a replacement or refund if shipping via FedEx.

Shipping / Store Policies:

  • Orders ship Mon-Fri, except postal holidays. Most orders ship from Michigan.
  • Photodon is a custom shop. Each order is custom cut and packaged. Orders of 1-9 pieces are typically processed within 1-2 business days. Larger orders may take a few additional days. Please contact customer service at 847-377-1185, M-F, 9-5 EST if you need your order rushed.
  • All prices are in US dollars.
  • An order confirmation e-mail is sent immediately after you place your order online.
  • Once the goods have left our premises you will receive a tracking number. Delivery becomes the responsibility of the carrier and/or service used. We cannot be held responsible for late, delayed or non-delivery of goods. We will do all that we can to assist you with any delivery problems reported to us.
  • In the case of a package returned to us as undeliverable, we will make an attempt to contact you. In the case of no resolution we will issue a full refund (excluding shipping charges). A new order will need to be placed if you still wish to receive the product(s).
  • Photos of products may not be exact or may represent a product family. However, we do our best to keep our images current.

Touché™ Screen Protector 18-Month Limited Warranty

Photodon has a five-star reputation for providing high-quality, long-lasting screen protectors. In fact, we offer an 18-month limited warranty and a 30-day 100% money-back guarantee* on our products. Purchase with confidence knowing that with our Touché™ brand product warranty, we do everything possible to be fair when considering the replacement of your screen protector.

Our Limited Warranty Covers:

  • Delamination
  • Defects in materials
  • Defects in workmanship
  • Durability under normal usage
  • Loss of screen protector's anti-glare properties

The warranty for our screen protectors is valid for a period of 18 months from the receipt of the product (on the device originally purchased for). If you encounter any of these conditions, Photodon will replace your purchase.


Our 18-month warranty does not cover the following:

  • Damage caused by using the product outside its intended use
  • Heavy exposure to sun, water, or other extreme weather and/or temperature conditions
  • Damage caused by using harsh cleaning chemicals
  • Damage caused during installation
  • Damage caused by heavy usage
  • Damage caused by altering the product
  • International shipping costs of replacement screen protectors

30-Day 100% Money-Back Guarantee*

If you have an issue with our products, we would like to work with you to try to fix the situation. Please send a photo of your issue to [email protected] noting the problem. If you’d like to speak with a customer service representative, you can contact us at 1-847-377-1185, Mon–Fri 9-5pm EST.


If you are unsatisfied with the performance or quality of our products, contact us within 30 days of receipt of the product. A complete replacement or refund of the product price plus standard ground shipping costs will be issued. International shipping for replacements and refunds will not be covered by Photodon or refunded. In some cases, Photodon may not request a return of the product before a replacement or refund is issued. Please contact us before shipping it back.


*Exclusions:
  • Films over 30" diagonal and orders over $100:
    We will replace or refund your screen protector for 50% of the original purchase price, upon receipt of the returned item in like-new condition. Shipping costs are not included and will not be refunded.
  • Installations:
    If you are dissatisfied due to an installation issue, we will replace or refund your screen protector for 50% of the original purchase price. Shipping costs are not included and will not be refunded.
  • Custom Products:
    If a custom-made item does not fit correctly, we will replace or refund your screen protector for 50% of the original purchase price, upon receipt of the returned item in like-new condition. Shipping costs are not included and will not be refunded.
  • Wrong Item Ordered:
    If the incorrect item was ordered, we will replace or refund your screen protector for 50% of the original purchase price, upon receipt of the returned item in like-new condition. Shipping costs are not included and will not be refunded.
  • Rush Fees:
    Orders that incurred a rush fee will not be refunded the rush fee.

Policy After 30-Day 100% Money Back Guarantee Has Expired

  • For up to an additional 60 days after the original 30-day 100% money-back guarantee has expired, Photodon will offer a refund of 25% of the original purchase price, or a 25% credit towards a replacement upon receipt of the returned item in like-new condition. Shipping costs are not included and will not be refunded.
  • This return policy does not apply for desired returns after 90 days from receipt of the product, unless it is covered under the 18-month limited warranty.

Returns:

Should you decide to return your product, please follow these instructions:

  1. Contact us to see if we can provide a solution, if we need the item returned, or to receive an RMA# (Return Merchandise Authorization).
    • Call 1-847-377-1185 or Live Chat from our website, Mon–Fri 9-5pm EST
    • Email [email protected]
  2. Complete the Photodon Return Policy form and include it with your return.
  3. If returning film, PLEASE HANDLE CAREFULLY! Film is fragile until applied. If re-rolling film, carefully roll it using light pressure. Package item(s) as carefully as they were when sent to you.
Note: All returns must be made using a shipping service which will provide Photodon with a tracking number. If you are returning an item valued at $100 or more, insure the shipment for the value of the merchandise. If a package doesn’t arrive, and you don’t use a trackable method to return, or if you refuse the shipment as a method of return, we may not be able to cover you under our warranty policy.

B2B Customers: Purchase orders are a legally binding contract to commence work. Returns may be handled differently when a purchase order has been submitted.

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